CFA Franchise Owned | CFA TPOP Training Portal

ONLINE TRAINING FOR

VERBAL DE-ESCALATION AND ACTIVE SHOOTER PREPAREDNESS

For Chick-fil-A Operators

train your entire RESTAURANT for only $209 per year

Available in English with Spanish captions

BUY 1-YEAR LICENSE FOR $209

BUY 2-YEAR LICENSE FOR $376 (SAVE 10%)

your training includes

A 30-minute course consisting of short video lessons followed by simple quizzes to ensure attention and retention.

Situational Awareness

Understanding how to remain aware, what elements to monitor in your immediate environment, and the common barriers to remaining situationally aware.
Verbal De-Escalation Techniques

The skills and confidence that employees need to defuse a conflict with calm professionalism and high level of customer service.
Scenario-Based De-Escalation

Covers the most common conflicts in food service environments, as specified by Chick-fil-A corporate.
Interactions With the Homeless

A short chapter on how to approach these situations with “effective empathy” for safe, respectful, and goal-oriented outcomes.
Active Shooter Preparedness

Active Shooter Preparedness: a concise, practical, and memorable primer on Run-Hide-Fight without gore or scare tactics.

Situational Awareness

Verbal De-escalation Techniques

Surviving an active shooter event: Run, Hide, Fight & more

what you’ll get

Your team will learn how to prevent, manage, and survive workplace violence.
It’s fast-paced, informative, and educates without gore or scare tactics.
Each team member can access the course 24/7 from any internet-enabled device and start, stop, and resume as their schedule permits.
The course can be revisited throughout the year to keep the lessons top-of-mind.

how it works

The course is licensed on a per-restaurant per-year basis.
Train your existing team plus new hires as they arrive.
Completion reports available on a quarterly basis.
You will receive a link in an email providing access to both English and Spanish versions. You can distribute this link to your team.

BUY 1-YEAR LICENSE FOR $209

BUY 2-YEAR LICENSE FOR $376 (SAVE 10%)

Watch this one-minute overview

Approved by Chick-fil-A, Inc.

BUY 1-YEAR LICENSE FOR $209

BUY 2-YEAR LICENSE FOR $376 (SAVE 10%)

LEARN FROM THE BEST MINDS IN THE SECURITY INDUSTRY

BUY 1-YEAR LICENSE FOR $209

BUY 2-YEAR LICENSE FOR $376 (SAVE 10%)

frequently asked questions

- What email address can I use to place my order?
  Franchise-owned restaurant operators must use a @cfafranchisee.com email or a @chick-fil-a.com email.
- How do my team members start the training?
  After you place your credit card order via this page, you will receive an email confirmation from support@tpopllc.com, which will be sent to the email you used to place your order. The email confirmation will include a unique access link to the course which you will send to your team members along with the instructions provided. Each team member will click the link, set up their own account using an email address and password of their choice, take the training, and receive a certificate when they complete the course.
- What if a team member does not have an email account?
  Users must have an email address in order to access the training. Most people who own a smartphone also have an email address. Free email accounts are available from Gmail, Yahoo, Microsoft, and many other sources.
- Can I use my order for multiple restaurants?
  No. Each order – and the unique access link associated with it – is for a single restaurant and should only be provided to the team members from that specific restaurant. Usage is tracked for reporting purposes. If you have multiple restaurants, you must place a separate order for each one. Simply place additional orders from this page and follow the same process each time. You can use the same email address for each order, but it will be necessary to manage the distribution of access links accordingly. Note: if you have more than five restaurants, please contact support@tpopllc.com and we will help you place your order.
- What if I did not receive my email following my purchase?
  The automated email should arrive within minutes. If not, please check your spam or junk folder. The email comes from support@tpopllc.com and is sent to the email address you used to place your order.
- Can I use the same email for multiple restaurant purchases?
  Yes. Simply place additional orders from this page and follow the same process each time.
- What if my credit card is declined when I place multiple orders?
  As a means of minimizing fraud, some credit cards are set to automatically decline multiple online orders that look similar. If this happens you’ll need to contact your financial organization to solve the problem. Often, just waiting 12-24 hours and retrying your order will work.
- How long is my license valid?
  Each license remains in effect for one calendar year from the date of purchase. It will automatically discontinue on that anniversary. If you have team members in the midst of their training on that date, their progress may be lost. If you purchased a 2-year license, your license will continue for 24 calendar months.
- How many team members can I train with one license?
  Each license is good for an unlimited number of team members at one location. That means that the same access link can be given to new team members as they are hired. It also means that, should you deem it necessary, the training can be given to the same team members multiple times during the year.
- Do team members have to take the full training all in one sitting?
  No, they can stop anytime and resume where they left off. If they close their browser window and lose the website, they can access it again at http://cfa.tpoptraining.com. They may have to login again by using the same email address and password they used when creating their account.
- How do I track my team’s progress?
  Progress reports will be emailed to you on a quarterly basis. If you have an immediate need for a completion report, please contact support@tpopllc.com.

support

Please contact us at support@tpopllc.com

Available in English with Spanish captions

A 30-minute course consisting of short video lessons followed by simple quizzes to ensure attention and retention.

Situational Awareness

Verbal De-Escalation Techniques

Scenario-Based De-Escalation

Interactions With the Homeless

Active Shooter Preparedness